21taka Terms & Conditions

Definitions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "Platform" means the 21taka website accessible at https://21taka.club and any associated mobile-optimised interface.
• "Player" / "You" means any individual who accesses, registers on, or uses the 21taka platform in any capacity.
• "Account" means the registered user account created by a Player on the Platform.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, expressed in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free spins equivalents, or matched deposit amounts credited to a Player's Account as part of a promotional offer.
• "Wagering Requirement" means the number of times Bonus Funds must be turned over in eligible games before they may be converted to withdrawable real-money Balance.
• "Restricted Territory" means any country or jurisdiction from which access to or use of the Platform is prohibited by applicable law.
• "KYC" means Know Your Customer — the identity and address verification process required by 21taka prior to processing a Player's first withdrawal.
• "BST" means Bangladesh Standard Time, UTC+6, the time zone in which all Platform timestamps and support operations are based.

Acceptance of Terms

By accessing the Platform, creating an Account, making a deposit, placing a bet, or using any feature of 21taka, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with the Privacy Policy and any additional rules or policies published on the Platform from time to time.

These Terms & Conditions are effective as of 1 January 2026 and supersede all prior versions. Continued use of the Platform following publication of any amendment constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly. 21taka will take reasonable steps to notify registered Players of material changes via the email address associated with their Account.

Eligibility

Use of the 21taka Platform is subject to the following eligibility requirements, all of which must be satisfied on an ongoing basis:

1. Age: You must be at least 18 years of age. 21taka strictly prohibits access by minors. Where there is reasonable doubt as to a Player's age, 21taka reserves the right to suspend the Account and require documentary proof of age before reinstating access.
2. Jurisdiction: You must not be a resident of, or accessing the Platform from, a Restricted Territory. You are solely responsible for determining whether online gambling is lawful in your jurisdiction before using the Platform.
3. Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or declared legally incapacitated may not register.
4. Self-Exclusion: You must not be subject to a current self-exclusion order — whether imposed by 21taka or by any recognised responsible gambling organisation — at the time of registration or continued use.
5. Single Account: You may hold only one registered Account on the Platform. Registration of multiple accounts — whether under the same or different identities — is prohibited and will result in all accounts being closed and all balances forfeited.

Account Registration

To access real-money features of the Platform, you must create an Account by completing the registration process accurately and truthfully. You agree to provide current, complete, and accurate information including your full legal name, date of birth, residential address, and a valid email address or mobile number.

You are responsible for maintaining the security and confidentiality of your Account credentials. You must not share your username or password with any other person. 21taka will never request your password via email, live chat, or any other communication channel. Any activity conducted through your Account — including bets placed and withdrawals requested — is deemed to have been carried out by you unless you notify 21taka promptly of unauthorised access.

KYC Verification: Prior to processing your first withdrawal, 21taka requires completion of a Know Your Customer (KYC) verification process. You will be required to submit valid government-issued photographic identification (such as a National ID card or passport) and proof of residential address dated within the past three months. 21taka may request additional documentation at any time. Failure to complete KYC within a reasonable period will result in withdrawal requests being placed on hold.

21taka reserves the right to decline any registration application or to close an existing Account at its reasonable discretion, particularly where there is reason to believe that the information provided is false, misleading, or incomplete.

Deposits & Withdrawals

All financial transactions on the 21taka Platform are conducted in Bangladeshi Taka (BDT). The Platform accepts deposits via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank direct transfer. 21taka does not accept cash payments, cryptocurrency, or third-party payment processors not listed above.

• Minimum deposit: ৳500 per transaction.
• Minimum withdrawal: ৳1,000 per transaction.
• Maximum withdrawal: Subject to the limits published in the cashier section of the Platform, which may vary by payment method and account verification tier.
• Withdrawal processing time: Verified accounts can expect withdrawals to be processed within the same business day for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within 1–3 business days for bank transfer methods.
• Platform fees: 21taka does not charge platform-side fees on deposits or withdrawals. Your payment provider may apply their own transaction charges, for which 21taka accepts no liability.

Withdrawals will only be processed to the same payment method used for the most recent deposit of equivalent or greater value, subject to KYC clearance. 21taka reserves the right to carry out additional verification checks on withdrawal requests above ৳50,000 or where unusual account activity is detected.

Bonuses & Promotions

21taka offers promotional bonuses to eligible Players from time to time. All bonuses are subject to the specific terms published with each offer, including wagering requirements, eligible games, minimum odds (for sports bets), and expiry periods. In the event of any conflict between bonus-specific terms and these general Terms & Conditions, the bonus-specific terms shall prevail.

General conditions applicable to all bonuses unless otherwise stated:

• Bonuses are available to Players who have completed account registration and, where stated, made a qualifying deposit.
• Only one bonus may be active at any time. Claiming a new bonus while a previous bonus is pending wagering completion will cause the pending bonus to be forfeited.
• Wagering requirements must be completed within the stated expiry period. Uncompleted wagering will result in Bonus Funds being removed from the Account.
• Bonus Funds may not be withdrawn directly; only the winnings generated from completed wagering requirements are withdrawable as real-money Balance.
• 21taka reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice.
• Any Player found to be abusing promotional offers — including but not limited to multi-accounting, systematic low-risk wagering intended solely to convert bonus funds, or using restricted payment methods — will have their bonus and any associated winnings forfeited and may have their Account permanently closed.

Betting & Gaming Rules

All bets placed and games played on the 21taka Platform are subject to the specific rules of the relevant game or betting market, which are accessible within the Platform's game interface or sportsbook section. Players are responsible for familiarising themselves with these rules before placing real-money wagers.

Sports Betting: Odds are displayed in decimal format and are subject to change until a bet is confirmed. Once a bet slip is accepted and a confirmation reference is issued, the odds are locked. In-play bets on cricket and other live markets are subject to delay and may be rejected if the market has changed materially between submission and acceptance. 21taka accepts no responsibility for bets placed in error, including wrong selections, incorrect stake amounts, or duplicate submissions.

Casino Games: All casino games — including slots, live dealer tables, crash games, and card games — use certified random number generation (RNG) systems audited by independent testing agencies. The return-to-player (RTP) percentage for each game is stated in the game's information panel. 21taka does not manipulate game outcomes and has no ability to do so.

Void Bets & Cancelled Events: If a sporting event is cancelled, postponed beyond the period stated in the specific market rules, or abandoned without a result being determined under the applicable rules, bets on that event will be voided and stakes returned to the Player's Account. In-play bets accepted after an event has effectively concluded (due to data feed delays) may be voided at 21taka's discretion.

Maximum Win: 21taka reserves the right to apply a maximum single-transaction win cap across all game types. The applicable cap is published in the cashier and game information sections of the Platform.

Prohibited Conduct

The following activities are expressly prohibited on the 21taka Platform. Engaging in any prohibited conduct may result in the immediate suspension or permanent closure of your Account, forfeiture of all Account balances, and reporting of the activity to relevant authorities where required by law:

• Registering more than one Account, or registering on behalf of another person without their explicit written consent and the Platform's prior approval.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any subsequent identity check.
• Using automated software, bots, scripts, AI tools, or any other non-human means to interact with the Platform, including to place bets, spin slots, or exploit game mechanics.
• Using a VPN, proxy server, or any other method to circumvent geo-restrictions or to misrepresent your location.
• Engaging in collusion with other Players, including sharing information during live poker or any game with competitive elements.
• Exploiting software errors, glitches, or vulnerabilities. Any winnings derived from a demonstrable software error are not valid and will be voided.
• Depositing funds derived from criminal activity, money laundering, or any other unlawful source.
• Engaging in any form of match-fixing, insider-information betting, or any activity that constitutes a corruption of a sporting event.
• Threatening, harassing, or abusing 21taka staff or other Players through any communication channel.

Responsible Gaming

21taka is committed to providing a safe and responsible gaming environment. The Platform offers the following player-protection tools, all of which are accessible from within a logged-in Account without requiring a support request:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Changes that reduce a limit take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period.
• Loss Limits: Restrict the maximum amount you may lose within a defined period.
• Session Time Reminders: Receive an on-screen notification after a specified period of continuous play.
• Cool-Off Period: Temporarily suspend your Account for a defined period (24 hours, 7 days, 30 days, or 90 days) during which no deposits or bets may be placed.
• Self-Exclusion: Permanently close your Account and opt out of all marketing communications. Self-exclusion requests are processed immediately and are irreversible for a minimum period of six months.

If you are concerned that gambling is causing you or someone close to you harm, please visit the Responsible Gaming page for detailed guidance, or contact the support team at [email protected]. 21taka will never apply pressure, offer inducements, or use persuasive communications to discourage a Player from activating any responsible gaming tool.

Intellectual Property

All content on the 21taka Platform — including but not limited to text, graphics, logos, game artwork, interface design, software, data compilations, and underlying code — is the intellectual property of 21taka or its licensed content providers and is protected by applicable copyright, trademark, and database rights.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, redistribute, sell, reverse-engineer, decompile, or create derivative works from any element of the Platform without the prior written consent of 21taka. Game content sourced from third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi remains the intellectual property of the respective studio and is licensed to 21taka for display on the Platform.

Privacy & Data Protection

21taka collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By creating an Account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

Key data-handling principles applicable to all Players:

• Personal data is collected solely for the purposes of account management, payment processing, KYC verification, fraud prevention, and regulatory compliance.
• 21taka applies 256-bit SSL encryption to all data transmitted between your device and the Platform's servers.
• Personal data is never sold, rented, or otherwise disclosed to third parties for marketing purposes.
• You have the right to request access to, correction of, or erasure of your personal data, subject to 21taka's legal retention obligations. Requests should be directed to [email protected].

Limitation of Liability

To the fullest extent permitted by applicable law, 21taka's aggregate liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total value of real-money funds held in that Player's Account at the time the relevant claim arises.

21taka shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or indirect, consequential, or punitive damages arising from use of or inability to use the Platform.
• Interruptions to the Platform caused by scheduled maintenance, technical failures, third-party service outages, or events beyond 21taka's reasonable control (including natural disasters, civil unrest, or government-ordered shutdowns).
• Delays or failures in payment processing caused by the Player's own payment provider (bKash, Nagad, Rocket, Upay, or any bank).
• Losses arising from a Player's failure to maintain the security of their Account credentials.
• Decisions made by a Player in reliance on information or odds displayed on the Platform where such information was affected by a technical error subsequently identified and corrected.

Nothing in these Terms & Conditions shall limit or exclude 21taka's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

Amendments to Terms

21taka reserves the right to amend these Terms & Conditions at any time. The revised terms will be published on the Platform with an updated effective date. Where an amendment is material — meaning it significantly affects Players' rights or obligations — 21taka will provide at least 14 days' prior notice via the email address registered to each affected Account.

Your continued use of the Platform following the expiry of any notice period constitutes your acceptance of the amended terms. If you do not accept the amended terms, you must cease using the Platform and may request closure of your Account and withdrawal of any remaining real-money Balance prior to the effective date of the amendment.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with applicable law. In the event of a dispute between a Player and 21taka, the parties agree to attempt resolution through good-faith negotiation in the first instance.

If a dispute cannot be resolved informally within 30 days of the Player notifying 21taka in writing at [email protected], either party may escalate the matter through formal dispute resolution channels. 21taka will cooperate fully with any legitimate regulatory inquiry or player complaint investigation.

Players retain the right to seek redress through any court of competent jurisdiction applicable to their place of residence, notwithstanding any other provision of these Terms & Conditions.

Contact Information

For any queries relating to these Terms & Conditions, your Account, payments, responsible gaming tools, or any other Platform matter, please contact 21taka using the details below. The support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

For responsible gaming concerns specifically, please visit the Responsible Gaming page, which contains detailed guidance on all available self-management tools and external support resources.